Customer Service Rep - Banking

Location: San Diego, CA 92131

Hours:

· Training Schedule: Monday - Friday 8am - 5pm

· Post Training Schedule may vary Monday - Friday 7am - 7pm, with a rotating Saturday shift

Pay: $22 - $25/hr DOE

Duration: Temp, possibly Temp-to-Hire based on performance

Must be able to pass a background check

Ultimate Staffing Services is actively seeking a dedicated and personable Banking Customer Service Representative to join their client's team in San Diego. This position requires an enthusiastic individual who can handle member interactions with professionalism and care.

Responsibilities:

• Manage inbound customer calls in call queue.
• Resolve customer issues efficiently and effectively.
• Perform data entry tasks with accuracy.
• Provide a positive and welcoming environment for all current and potential customers.
• Direct calls to the appropriate department for further assistance.
• Identify and field sales opportunities when applicable.
• Complete customer transactions as needed.

Requirements:

• High School Diploma is required
• 6 months to 3 years of Banking and/or Call Center experience
• Experience with MS Outlook, Teams and Five 9 CRM System
• Bilingual in English & Spanish is a plus

Required Work Hours:

The position requires availability from Monday through Friday (Some Saturdays as needed after training period).

Benefits:

• Medical
• Dental
• Vision

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.